Association of Indian Banks to lead “EASE reforms” in public sector banks


The Association of Indian Banks (IBA) will oversee Access Improvement and Service Excellence (EASE) reforms in public sector banks as well as “home banking” services. Until now, the work has been carried out jointly by the consultancy firm Bonston Consultancy Group (BCG) and the banking sector lobby group IBA.

The EASE agenda aims to institutionalize a clean and smart bank. Its fourth edition – EASE 4.0 – was reported by Finance Minister Nirmala Sitharaman last month. The first edition – EASE 1.0 – was released in January 2018. EASE 3.0, unveiled in February 2020, aimed to improve the ease of banking across all customer experiences, using alternative analytics, technologies and data.

IBA has also undertaken reform of the business lending system, dealing with issues such as union loans and multiple funding.

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